1.1 Monica Harrington Ltd (“Monica Harrington”) offers personal lingerie styling, personal shopping services and corporate brand lingerie styling services.

1.2 Monicaharrington.co.uk is operated by Monica Harrington Ltd, 140 Arlington Rd, London, NW1 7HP: Company Registration no: 10253570.

1.3 The terms and conditions are between Monica Harrington Ltd and the client using the services of Monica Harrington Ltd. The client covenants and agrees to the terms and conditions set out herein.

Data Protection Act

2.1 By providing your details to Monica Harrington, please consent to Monica Harrington informing you via email of our latest promotions, fashion events, and the latest trends which are essential to maintaining your wardrobe. The data is collected lawfully and maintained in accordance with the Data Protection Act 1988.

2.2 Monica Harrington’s privacy promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to arrange deliveries with stores and boutiques as part of our personal styling packages. Customers are normally present when we arrange delivery of goods.

2.3 From time to time Monica Harrington may send information about discounts, promotional offers and events. If you do not want this information to be sent to you please email us at monica@monicaharrington.co.uk stating that you do not wish to be sent any Monica Harrington news.

2.4 As stated, we will never disclose information about you to any third party without first receiving your permission.

2.5 All personal client information including contact details or any other personal information given through the consultation process or at any other time thereafter will never be disclosed.

2.6 Monica Harrington has a very high profile celebrity client base and through a well established reputation built on professionalism, customer loyalty and trust, Monica Harrington intends to uphold this standard by way of respecting client confidentiality.

Deposit Terms

3.1 On making a booking, and scheduling session dates in the diary we require a non-refundable 25% deposit by cash or direct bank transfer.

3.2 As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of your 25% deposit, minus any fees, if you decide to cancel.

3.3 After 14 days the deposit for your booking is non refundable, but it is transferable once to another date, within 6 months of the original booking date if the session is cancelled 72 hours in advance of the session booked.

3.4 Please notify us immediately should you not be able to make a session, and we will do our best to rebook you for a suitable alternative date as soon possible.

Booking Terms

4.1 Fees are subject to, and inclusive of VAT at 20%.

4.2 The fee agreed on the phone will be confirmed in writing in a 'confirmation email' within 48 hours. It is your responsibility to check the content of the 'confirmation email' and that you agree with the sessions, dates and fee quoted.

4.3 The confirmation email is our contract and receipt confirms your agreement with the session dates and fee agreed. If you have any queries or questions regarding its content, please respond within 48 hours.

4.4 Where applicable, all sessions that comprise a package must be completed within a 6 month time period from the date of the first session, except in exceptional circumstances such as illness or pregnancy.

Gift Voucher Terms

5.1 Gift Vouchers are to be paid in full at time of purchase and are valid for 6 months, except by prior arrangement or in exceptional circumstances (such as illness, injury or pregnancy)

5.2 There is a 14 day cooling off period from the date of purchasing a Gift Voucher during which you are entitled to a full refund of your payment if you decide to cancel. There is a further 48 hours from the 'giving date' (e.g. birthday or Christmas), if it is outside of this window, if the gift is deemed unwanted or unsuitable.

5.3 Unfortunately, after this time, no refunds will be given.

Personal Styling / Shopping

6.1 Monica Harrington reserves the right to revise prices and details at any time without notice.

6.2 All prices are quoted in pounds sterling. We accept payment of cash, credit card, or a direct bank transfer.

6.3 The personal stylist will then arrange a personal styling day with the client to explore their chosen package.

6.4 The client will need to settle their outstanding balance on the day of their personal styling appointment. This can be in the form of cash, credit card or electronic transfer but all monies transferred electronically will need to be transferred at least 5 working days before the client’s personal styling appointment.

6.5 On the personal styling day, Monica Harrington will initially discuss their research findings in regards to the client’s requirements. This discussion (Style Brief) with the client takes approximately 15 minutes.

6.6 In the event that the items cannot be obtained other alternatives will be discussed with the client.

6.7 Payment for goods purchased & collected by Monica Harrington on behalf of their client need to be covered/paid to Monica Harrington by their client prior to Monica Harrington purchasing goods for their client. This can be in the form of a cash payment, credit card or electronic transfer but funds will need to clear before Monica Harrington purchase any goods on behalf of their client.

6.8 Monica Harrington agrees to provide all receipts of purchases to their client as proof that Monica Harrington has purchased goods on behalf of their client.

6.9 Monica Harrington will send you a receipt of your chosen package within ten days after your personal styling day.


7.1 Monica Harrington will work to the best of her ability to deliver the best possible results for clients. However, full engagement of the client is required and we respectfully ask that you take the time to answer the style questions in the initial phone conversation agreeing the booking for the appointment.

7.2 Please make sure that you are engaged during your sessions by letting people know you are in a meeting and unable to answer the phone or emails. If there is a specific call you need to take, a break can be scheduled to accommodate it.

7.3 Monica Harrington will do her best to prepare for the styling session; however availability of specific stock is out of their control.

7.4 We understand that this is a time commitment, but when executed correctly, it is one which will pay for itself many times over.

7.5 In the unlikely event that you have a concern or complaint about the service delivered, please bring it to our attention as soon as possible during the session, or within 48 hours after the session.

7.6 Our commitment is to get the best results and give you the best service possible, and therefore it is essential that we are aware of any issue as soon as possible so we can rectify the situation and give your concerns our full attention.

7.7 To get the best results, open and honest communication is essential, and therefore it is important to bring any concerns to your stylist as soon as you have them so they can be discussed.


8.1 The deposit is non-refundable

8.2 Should it prove difficult to obtain the client’s desired items a refund will be made after deducting Monica Harrington’s fees from the final balance paid by the client on their chosen package.

8.3 Any items purchased by a Monica Harrington personal stylist for their client, within a store or boutique, can only be exchanged or refunded under the terms of the store’s or boutique’s refund/exchange policy.


9.1 Items purchased from stores by a Monica Harrington personal stylist for their client can be delivered free of charge to Monica Harrington customers who live within the M25. There is a delivery charge for Monica Harrington customers who live outside the M25. This charge is decided by the store.

9.2 Deliveries arranged through boutiques by a Monica Harrington personal stylist for their client may incur a charge. All charges will be left to the discretion of the boutique that our customer has to pay for.


10.1 You may cancel your appointment for any reason. However, Monica Harrington will need to be notified 48 hours prior to your appointment.

10.2 In the event of a cancellation, our clients will be offered an alternative date to complete their personal styling appointment. All deposits paid for Monica Harrington packages will not be refunded to the customer.

10.3 In order to cancel your appointment please contact us on +44 (0) 7976 353663 or notify us by email on monica@monicaharrington.co.uk or in writing to our contact address.

Limitation of Liability

11.1 We will not be liable for any loss or damage in circumstances where:

i. deliveries have been organised by stores or boutiques
ii. a client mishandles goods or damages goods purchased

11.2 We will not be responsible for faulty or damaged goods.

11.3 We will not be responsible for the misplacement of customer goods.


12.1 Monica Harrington is covered by Professional Indemnity Insurance & Public and Products Liability Insurance through Markel.


13.1 In the event of styling appointments based across the UK other than in London, all travel costs need to be covered by the client.

13.2 All travel costs need to be paid from the client in question to Monica Harrington 72hrs before the appointment date (for UK based bookings). For bookings abroad, all travel costs need to be paid from the client in question to Monica Harrington 7days before the appointment date.

13.3 In the event of styling appointments based across the UK other than in London, all accommodation costs (if required) need to be covered by the client.

13.4 All accommodation costs need to be paid from the client in question to Monica Harrington 72hrs before the appointment date (for UK based bookings). For bookings abroad, all accommodation costs need to be paid from the client in question to Monica Harrington 7 days before the appointment date.

13.5 A 50% deposit is required to secure a UK based personal styling appointment 72hrs before the appointment date.

13.6 A 50% deposit is required to secure an international personal styling appointment 7 days before the appointment date.


Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted online will constitute acceptance of the new terms and conditions.

Content of the website

This Website, and any content contained on it, is for information purposes only.

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

Registration and information submitted by you

In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.

We reserve the right (and you hereby consent) to:

  • delete any information submitted by you from our databases and/or records; and
  • block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.

Intellectual Property

You acknowledge that all trademarks, names and logos on the Web Site are the property of Monica Harrington Ltd. To the extent that there are marks identifying third parties, these are owned or license by those third parties and nothing in these terms and conditions in any way confers on you any license or right under any trademarks, name or logos.

All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.

You may not, without the prior written consent of us:

  • copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site
  • redistribute any of the content of this Web Site
  • remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions

For the avoidance of doubt "Fit, Form, Fashion" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.


Any and all information you provide to us via this web site will be held for our information and use only. Monica Harrington will never pass such information on to any third parties.

Links to third party websites

This website may contain links to other websites, which are outside our control. We are not responsible for these third party websites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.


We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site howsoever caused.

We provide the Web Site on an "as is" basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors are expressly excluded to the fullest extent permitted by law.


You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.


We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third Party Rights

A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

These terms and conditions are governed by and will be interpreted in accordance with the laws of England & Wales and all disputes, claims or proceedings between the parties relating to the validity, construction or performance of the terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England & Wales.

Details of Business Ownership

Monica Harrington Ltd
Company Registration Number: 10253570
VAT: 246046025


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We use cookies to monitor how people use our site, provide the services and features offered on our website, and to improve our user experience. Some of the cookies described above are stored on your machine by third parties when you use our website. We have no control over these cookies or how the third parties use them.

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